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Retail is detail and complexity. Retailers have to reduce inventory investment while improving in-stock positions, increase customer service while reducing labor costs, and decrease operation costs while expanding to multiple channels. Add to these demands the need to consolidate acquisitions, fight off encroaching competition, and do it all in a challenging economic cycle, and it is clear that retail requires advanced business solutions.
The Microsoft Dynamics vision for retail is focused on simplifying the user experience, bringing forth new innovations, and offering choices to retailers in how they use business management solutions to help their people be more productive, get better insight and control of key business processes, and create lasting connections with customers and suppliers. We deliver this vision for the retail industry by connecting consumer retail experiences with stores, the retail enterprise and e-commerce enabling the retailers' employees to gain insight into customer behavior and apply it to optimize the whole chain of operations— from sales to supply. This creates what we call ”Connected Experiences for Retail with Microsoft Dynamics.”
Microsoft Dynamics retail business ERP and CRM solutions are designed to handle the complex business of retail from point-of-sale to back office and through to the warehouse and the corporate office. These affordable, integrated software solutions, with options for retailers based on company size and business complexity, can be deployed quickly, without complicated customization or drawn-out implementations.
Optimize inventory management and merchandising decisions
- Gain insight into product, department, and store performance
- Respond immediately to trends in customer purchasing behavior
- Improve product pricing management with fact-based decisions
Improve customer service
- Shorten lines and decrease checkout times
- Handle complex transactions, including couponing and special offers
- Check product availability in stores and warehouses
Support multichannel operations
- Process orders and returns via any channel
- Gather and analyze real-time, multichannel data to respond quickly to customer demand
- Coordinate and track customer interaction across multiple channels
LS Retail is an end-to-end Retail and Hospitality solution, powered by Microsoft Dynamics NAV.
 This integrated solution delivers the breadth and depth of functionality demanded by the busiest retailer without the need to build, manage and maintain multiple applications and interfaces. Its unique use of a single application to cover everything from the POS terminals, store systems, and all the functions that you would expect to find at head office sets LS Retail apart from other solutions in the market.
The setup can range from a single store with one POS to a complex, multistore environment that integrates with your overall business operation.
LS Retail NAV is built on Microsoft Dynamics NAV; therefore, the POS, back office and head office all use the same application. This makes it possible to track individual transactions from the POS to the General Ledger, which maximizes your business value.
This also means that users have access to other parts of the Microsoft Dynamics NAV application, such as Finance, Customer Relationship Management (CRM), Warehousing and Service. Because of the integration between LS Retail and Microsoft Dynamics NAV, users need only become familiar with one interface and the same logic applies to usage at all levels. A single platform model like this has many advantages. Users only have to learn to use one system. Administrators only have to manage one system. Complex system integration issues are a thing of the past. |
