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With SageCRM, included as part of the Extended Enterprise Suite, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.
With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips—enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.
Check out these powerful features:
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- Contact Management
Deliver superior customer service with real-time access to relevant customer data. |
- Knowledge Base
Store support incidents and case solutions in a central Knowledge Base. |
- Call Center Support
Access a central repository for all customer data, resolving issues quickly. |
- Service Agreement Management
Easily track and meet your service level agreements. |
- Tracking
Track your customers' needs and maintain a complete history of customer-related interaction. |
- Reporting
Create point-and-click reports and graphs for on-the-spot analysis and decision-making. |
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