|
Protect & Extend your Software Investment
Support options should be simple, customizable, and agile so that they may grow with your business needs. At BAASS we encourage you to reinforce your ERP investment and keep your organization running full speed ahead.
If you are a current Sage ERP Accpac customer and would like to learn more about our plan options please contact us today at 1-866-260-5302.
| |
Off Plan |
Bronze |
Silver |
Gold |
|
Extended Help Desk Hours - Priority Support |
x |
x |
x |
x |
|
Product Updates, Version Upgrades and Enhancements |
|
x |
x |
x |
|
Critical Updates |
|
x |
x |
x |
|
Sage Online Knowledge Base |
|
x |
x |
x |
|
Expert BAASS Support team Access via phone |
|
|
5 |
Unlimted |
|
Upgrade Planning Assistance |
|
x |
x |
x |
|
BAASS Training Class Discounts |
|
5% |
15% |
25% |
|
Accpac Live Conference registration |
|
|
|
50% |
|
Payroll Tax Update (Installation Assistance) |
|
|
x |
x |
|
Additional Modules or User (Discount) |
|
|
|
10% |
|
Remote Desktop Support/ Assistance |
$50 |
$25 |
$15 |
Unlimted |
|
Support Services Response Time |
NBD |
4 |
2 |
1 |
| CRM Self Service Issue Management |
|
Y |
Y |
Y |
| Annual System Review (Re-Discovery) |
|
|
x |
x |
| Annual Site Inspection |
|
|
x |
x |
| New Staff Member System Orientation |
|
|
x |
x |
| Year-End Preparation |
|
|
|
x |
| 
