Track A: Extended Enterprise CRM 101 – The Value of Implementing CRM Software With CRM quickly becoming an integral part of organizational infrastructures, you need answers to the "what, who, when, where, why, and how” questions about CRM. What is CRM? Who needs it? When will I be ready? Where can I get the information I need to evaluate what's right for me? Why use Sage? How will CRM impact my organization? We will answer these questions and show you that CRM is no longer a wish list item. It's an absolute necessity to compete and thrive in a world driven by business 2.0 practices. A day in the life With SageCRM, sales cycles can be dramatically shortened and more deals can close faster. Your sales team gets instant access to vital customer data including reports and graphs, quotes, forecasts and historical account details. You can quickly do on-the-spot analysis, make informed decisions you can trust, and eliminate bottlenecks that typically stretch sales cycle. Join BAASS as we explore the Sales & Marketing Automation functionalities within SageCRM. The session will highlight BAASS' internal processes and shed light on our recommended best practices. Ensuring Service Excellence Make the most of every customer interaction, maximizing business opportunities and customer satisfaction. Sage CRM empowers your organization with critical information to build and support long-term customer satisfaction and loyalty. With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips—enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities. Join us as we showcase our own internally success story and best practices utilizes Sage CRM's customer care options. Sage Payment Solutions Unleashed The Sage ERP Accpac Payment Processing powered by the Sage Exchange module gives Sage ERP Accpac customers the benefit t of comprehensive business management coupled with credit card processing. Studies show that more and more purchases are being made with credit cards each year, and vendors accepting credit cards increase their sales by 15 to 50 percent. Sage ERP Accpac customers can take full advantage of this opportunity with the ease and efficiency offered by fully integrated payment processing. Join us as we explore how your business can leverage this new and exciting solution! Tailoring CRM for your Organization Like a fine tailored suit, custom just fits right! Haven't experienced the difference yet? Join BAASS as we share with you how Sage CRM can be tailored to fit your organization. Acting as an extension of your best practices and helping you define new workflows to increase efficiencies within multiple business units. At this session we'll share with you case study examples of how clients experienced significant ROI gains. Realizing the Value of Strategic HR HR executives face strategic challenges, economic pressures, and a multitude of tactical issues every day. Given the priority that businesses and organizations place on making their employees a competitive differentiator, HR must be able to help the business align people with business objectives. Sage Abra is designed to leverage HR's knowledge, processes, and systems to achieve optimal return on employee investment from Hire to Retire solutions. Track B: Training Essentials Reporting Options Information is powerful, but timely information is not just a nice to have in today's business environment - it's a necessity. Transform your data into strategic decision-making intelligence. This session will explore the various reporting options endorsed and compatible with your Sage ERP Accpac system. We'll give you real world examples of turnkey reports we've created for organizations similar to yours! Enhancing your Budget & Reporting Process with SAI Gaining an edge on the competition requires more than just insight into your business. To stay ahead, you need to be able to access up-to-the-minute key data about your products and marketplace. Sage Accpac Intelligence is one of the most powerful business intelligence tools on the market. Join us as we explore this tool and specifically address how you can leverage the technology to enhance your budgeting, forecasting, and reporting process. Advanced Reporting - Turning Information into Insight Empower your business with the ability to easily create reports from Sage Accpac and quickly analyze information, based on the familiar Microsoft Excel application. You will learn how to rapidly create Financial Reports with minimal customization; analyze Sales, Inventory, Purchases, and GL Trend including drill down into detailed transactions; easily filter, sort, and format reports and create new reports; automate monthly managerial report distribution; and much more. Exhibitor Floor Many of you asked us to secure some additional time within our jam packed schedule to allow you to connect with our value added third party vendors – we listened! Make the most of this time to connect with our various exhibitors and discover how they could help you extend your core applications. From time and attendance to document management – the BAASS Exhibit Floor has it all! Sage ERP - What's New & Tips & Tricks To a lot of people, software development is a bit of a mystery. How are new features chosen and by whom? Join BAASS as we get to delve into Sage Accpac Version 6, commonly referred to as the Next Gen. Let's face it - the world is changing and our needs are changing just as fast. Sage Accpac v6 is the most comprehensive release to date. We've flown in one of the key development managers in charge of incorporating functionalities that you, the end user, have specifically driven! This comprehensive overview will look at the Financial and Operational Suites including accounting, inventory control, and sales and purchase ordering. This is the one session you can't afford to miss! Entering Orders without touching Accpac – Vendor Shootout Session At BAASS we are always striving to connect you with third party applications that add value in your business. The Vendor Shootout Session is designed to highlight various third party applications that connect to your Sage ERP Accpac system in unique ways. The concept of this session is to showcase different ways you can enter orders into Accpac without ever touching the application. From EDI to eCommerce this session covers a wide array of topics. Track C: Leveraging your ERP System Leveraging your IT Investment IT infrastructure plays a pivotal role in ensuring the success of your ERP system. Join Lanetco Computer Networks, BAASS' IT partner as we explore how critical the health of your IT environment plays in this competitive landscape. We'll uncover what you could be doing today to ensure you're infrastructure aligns with your growth strategy. This session will also dive into disaster recovery, managed services, and how to make sense of what's available in the market. Armed & Paperless – Discover how Document Management can revolutionize your Business The overall impact of processing, handling, and storing paper documents in the workplace is astounding from a financial, environmental, and resource perspective. Not only can the inefficiencies attendant with paper-based bottlenecks be cumbersome on day-to-day operations, but the improper storage or loss of these documents can cripple or devastate a business. Join us and discover how document management can revolutionize your business. Automating Key Processes with Workflow Purchasing Workflow provides a sophisticated workflow engine with configurable rules, routing and approval functions. An easy-to-use requisition interface creates documents that are controlled through the workflow process. Purchasing Workflow enables organizations to tightly control & manage their procurement system. Join us at this session as we help you map out ways to use this tool to increase efficiencies and minimize manual procedures. The Productivity Pack; EFT, PrintBoss, & Info Explorer The productivity pack combines three solutions that compliment your existing ERP system; Electronic Fund Transfers (EFT), PrintBoss, and Info Explorer. Join us at this session to discover how each one of these components works hand in hand to deliver unparalleled ROI. Outgrowing your ERP System? What's Next Your existing ERP system has been reliable and served your needs for years. But things have changed. You have more customers. More employees. More complexity. In short, your small business isn't so small anymore. So how do you make the move to a more powerful accounting solution? First things first. It's critical to gather all the facts before you make a decision. The new system can impact nearly everyone in your company, so each decision is critical. It pays to be meticulous. Join us as we introduce you to Sage ERP X3, a scalable and fully integrated ERP system designed to take your business to the next level. Have you ever wondered how to do this with your Accpac System? In conjunction with our ‘One Stop Shop' promise to our clients, BAASS boasts a large team of developers that are ready to customize your Accpac system when the out-of-the-box functionality runs short. Existing BAASS products/customizations have focused on enhancing the speed of data entry, addition of accounting controls, and extending the functionality based upon organization specific requirements. Attend this session and learn how you can customize your software to your unique needs.